Refund & Returns Policy

Because beats are digital goods delivered instantly, all sales are generally final. The following policy describes the limited circumstances in which a refund may be available.

Non-Exclusive Licenses (MP3 + WAV)

Non-exclusive license purchases may be refunded within 14 days of purchase only if you have not yet downloaded the licensed files. Once the MP3, WAV, or any associated files have been downloaded, the license is considered delivered and is non-refundable.

Exclusive Licenses

Exclusive license purchases are non-refundable. Because an exclusive license removes the beat from the marketplace and transfers significant rights to the buyer, the sale is final once the payment is confirmed and the license is delivered.

Free Downloads

Free downloads are provided at no cost and are not eligible for refunds.

Defective or Undelivered Files

If a purchased file is corrupted, inaccessible, or not delivered, contact us within 30 days and we will provide a working replacement file or, if that is not possible, a full refund.

How to Request a Refund

To request a refund, email support@contactbeats.com with your order number and the reason for your request. Approved refunds are returned to the original payment method within 5–10 business days.

Chargebacks

Please contact us before initiating a chargeback. Disputes filed without first contacting us may delay resolution and could result in account suspension.